Kayako vs Gorgias: Helpdesk Comparison (2026)
An independent side-by-side comparison of Kayako and Gorgias for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over Gorgias's. Full guidance populates as Kayako's feature data is indexed.
When to choose Gorgias
Choose Gorgias if your team prioritizes its strengths over Kayako's. Full guidance populates as Gorgias's feature data is indexed.
AI visibility profiles
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