Gorgias AI visibility

Q: Does ChatGPT recommend Gorgias?

Across its 4 most recent AI answers to Customer Service Software buyer questions (ChatGPT, Perplexity, Gemini, Claude and Copilot), Gorgias was named in 3 — a 75% AI visibility rate.

Q: best customer service software for small business

Gorgias was named in 3 of 4 AI answers for this question in the last 90 days.

Does ChatGPT recommend Gorgias? Named in 75% of 4 AI answers to Customer Service Software buyer questions (most recent checks).

Customer Service SoftwaresaasUnclaimed

gorgias.com

Claim Gorgias

AI citation rate · last 90 days

75%

Answers citing Gorgias

3/4

Cited / total probes

—

Rank in Customer Service Software

Engine	Cited	Probes	Rate
ChatGPT	1	1	100%
Claude	1	1	100%
Perplexity	1	1	100%
Gemini	0	1	0%

AI readiness audit

Can AI engines actually read gorgias.com?

Checks whether ChatGPT, Claude, Perplexity, Gemini and Copilot crawlers are allowed in by Gorgias's robots.txt and firewall, and whether an llms.txt file exists.

Free report

Email me this report

The same numbers you see here, in your inbox, plus a weekly issue tracking how Gorgias moves. The full fix plan stays behind ownership — claim gorgias.com to unlock it.

What reviewers say about Gorgias

Review data is part of the Company plan. Once Gorgias is claimed, we add its ratings and review counts from Google, G2, Capterra and Trustpilot to this page, with the strengths and complaints reviewers repeat most, and keep them updated. AI engines lean on this kind of data when they recommend brands.

Claim Gorgias to add review data

What Gorgias offers

Gorgias is a customer service software product starting at $40/mo. The details below are read from gorgias.com and are the same facts the AI engines see when they answer buyer questions about customer service software.

Key features

50 tickets/month
300 tickets/month
2,000 tickets/month
5,000 tickets/month
AI Agent included
Automated interactions
Helpdesk support
Voice and SMS add-ons

Strengths buyers cite

Scales with your needs
Includes AI Agent
No per-agent pricing
User-friendly interface

Common criticisms

Can be expensive for high volume
Limited ticket capacity on lower plans
Annual pricing required for savings
Complex pricing structure

Buyer questions we asked the AI engines

These are the real customer service software questions we put to ChatGPT, Claude, Gemini, Perplexity and Copilot over the last 90 days, and what came back about Gorgias. Where an answer named a different company, that company is listed.

“best customer service software for small business”

Gorgias named in 3 of 4 answers across ChatGPT, Claude, Gemini, Perplexity · cited instead: zendesk.com

- Freshdesk — affordable, easy-to-start omnichannel helpdesk with a free tier and strong automation for small teams — https://www.freshdesk.com - Zendesk — full-featured, scalable helpdesk platform with robust ticketing, knowledge base and multichannel support — https://www.zendesk.com - Help Scout — simple, email-first support for small teams with shared inboxes and a customer-friendly UX — https

More on Gorgias

Customer Service Software leaderboard

13 brands tracked in this category

Gorgias alternatives

The brands AI engines name instead, ranked by citation share

Best customer service software list

Where Gorgias places in the ranked list

Head-to-head comparisons

Gorgias vs Ada Gorgias vs Dixa Gorgias vs Gladly Gorgias vs Intercom Gorgias vs NICE CXone Gorgias vs Pipedrive (add-ons)Gorgias vs Sprinklr Service Gorgias vs Talkdesk Gorgias vs Zendesk

Embed your AI visibility badge

Drop this on your site. The badge is served live and updates automatically as Gorgias's citation share changes across ChatGPT, Perplexity, Gemini, Claude, and Copilot.

HTML

<a href="https://pressgeo.com/brand/gorgias?utm_source=badge&utm_medium=referral&utm_campaign=gorgias.com" target="_blank" rel="noopener"><img src="https://pressgeo.com/api/public/badge/gorgias.com.svg" alt="PressGEO AI Visibility — Gorgias" width="260" height="78" /></a>

Markdown

[![PressGEO AI Visibility — Gorgias](https://pressgeo.com/api/public/badge/gorgias.com.svg)](https://pressgeo.com/brand/gorgias?utm_source=badge&utm_medium=referral&utm_campaign=gorgias.com)

Is this your brand?

Claim Gorgias to see which queries you lose, which engines skip you, and get the answer pages, listings, and releases that move your citation rate.