Kayako vs Groove: Helpdesk Comparison (2026)
An independent side-by-side comparison of Kayako and Groove for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Too early to call — probes still building data.
ChatGPT
Kayako
1 / 146 probes
1%
PoorGroove
Tracking…
No data yet
Perplexity
Kayako
8 / 362 probes
2%
PoorGroove
Tracking…
No data yet
Gemini
Kayako
2 / 146 probes
1%
PoorGroove
Tracking…
No data yet
Claude
Kayako
0 / 202 probes
0%
InvisibleGroove
Tracking…
No data yet
Copilot
Kayako
3 / 144 probes
2%
PoorGroove
Tracking…
No data yet
Scale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Kayako
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
Groove
- ✓Shared inbox & ticketing
- ✓Email & live chat
- ✓Knowledge base
- ✓Macros & saved replies
- ✓Standard reporting
- ✓Resolutions
- ✓Upsell Opportunities
- ✓Churn Detection
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over Groove's. Full guidance populates as Kayako's feature data is indexed.
When to choose Groove
Choose Groove if your team prioritizes its strengths over Kayako's. Full guidance populates as Groove's feature data is indexed.