Medallia vs Updox: Patient Engagement Comparison (2026)
An independent side-by-side comparison of Medallia and Updox for patient engagement buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask patient engagement questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Feature data is being indexed.
- ✓Customizable packages based on needs
- ✓Up to 10,000 fax pages with Enterprise plan
- ✓Up to 500 telehealth sessions per month
- ✓Patient reminders for up to 2,500 appointments
- ✓Secure messaging with 24/7 support
- ✓Mobile round list
- ✓EHR/PM integrations
- ✓Usage-based pricing model
When to choose Medallia
Choose Medallia if your team prioritizes its strengths over Updox's. Full guidance populates as Medallia's feature data is indexed.
When to choose Updox
Choose Updox if your team prioritizes its strengths over Medallia's. Full guidance populates as Updox's feature data is indexed.
AI visibility profiles
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medallia.com
updox.com