Help Scout vs Gorgias: Helpdesk Comparison (2026)
An independent side-by-side comparison of Help Scout and Gorgias for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Help Scout leads overall — 42% cited vs Gorgias 41% across 1000 probes.
ChatGPT
Help ScoutLeads
49 / 72 probes
68%
ExcellentGorgias
9 / 72 probes
13%
Below averagePerplexity
Help Scout
43 / 212 probes
20%
AverageGorgiasLeads
160 / 211 probes
76%
ExcellentGemini
Help ScoutLeads
22 / 73 probes
30%
GoodGorgias
17 / 73 probes
23%
AverageClaude
Help ScoutLeads
52 / 71 probes
73%
ExcellentGorgias
15 / 72 probes
21%
AverageCopilot
Help ScoutLeads
45 / 72 probes
63%
ExcellentGorgias
5 / 72 probes
7%
Below averageScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Help Scout
- ✓Multiple Inboxes
- ✓Live chat, Instagram, & Messenger
- ✓Unlimited AI Drafts
- ✓Dedicated onboarding specialist
- ✓HIPAA compliance
- ✓Unlimited workflows
- ✓Group conversations by company
- ✓AI Inbox assistant
Gorgias
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
When to choose Help Scout
Choose Help Scout if your team prioritizes its strengths over Gorgias's. Full guidance populates as Help Scout's feature data is indexed.
When to choose Gorgias
Choose Gorgias if your team prioritizes its strengths over Help Scout's. Full guidance populates as Gorgias's feature data is indexed.