Gorgias vs Zoho Desk: Helpdesk Comparison (2026)
Gorgias and Zoho Desk both offer helpdesk support. Gorgias offers unlimited users, centralized customer conversations, and AI Agent for automation. Zoho Desk offers autonomous agents for lead qualification, ticket resolution, and email drafting. Gorgias integrates with Klaviyo, Recharge, Loop Returns, Yotpo, and over 150 more integrations. Zoho Desk does not list its integrations.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Autonomous agents for lead qualification
- ✓Ticket resolution
- ✓Email drafting
- ✓Comprehensive helpdesk support
When to choose Gorgias
Gorgias is suitable if you need unlimited users, centralized customer conversations, support and ticket management, and an AI Agent for automation. Gorgias integrates with Klaviyo, Recharge, Loop Returns, Yotpo, and over 150 other services. Gorgias also offers affordable monthly pricing and is scalable. Gorgias does not have a free tier and may have overage fees.
When to choose Zoho Desk
Zoho Desk is suitable if you need autonomous agents for lead qualification, ticket resolution, and email drafting, and comprehensive helpdesk support. Zoho Desk is aimed at businesses of all sizes and offers a range of apps and a strong data privacy commitment. Zoho Desk’s pricing is limited to Zoho One and specific features may vary by plan. Zoho Desk does not explicitly state a free tier and does not list its integrations.