Gorgias vs LiveAgent: Helpdesk Comparison (2026)
Gorgias and LiveAgent are helpdesk platforms with different pricing structures and feature sets. Gorgias offers unlimited users, while LiveAgent bases pricing on agents. LiveAgent provides a free tier, which Gorgias does not. Gorgias highlights an AI Agent for automation, whereas LiveAgent lists automation rules. LiveAgent specifies features like live chat, knowledge base, customer portal, contact forms, and multiple language support, which are not explicitly mentioned for Gorgias in the provided information. Gorgias lists specific integrations like Klaviyo, Recharge, Loop Returns, and Yotpo, along with 150+ others, while LiveAgent generally notes "Integrations" without naming specifics.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
When to choose Gorgias
Gorgias is suitable for businesses that need unlimited users and an AI Agent for automation, especially those already using integrations like Klaviyo, Recharge, Loop Returns, or Yotpo. Its comprehensive ticket management and versatile communication channels may benefit companies looking for scalable support solutions.
When to choose LiveAgent
LiveAgent is a good option for businesses seeking a helpdesk with a free tier and a wide range of features including live chat, a knowledge base, and a customer portal. Its flexible plans and focus on ticketing, automation rules, and multiple language support cater to those prioritizing varied communication channels and self-service options, particularly if specific integrations are not a primary concern.
Frequently Asked Questions
AI visibility profiles
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