Gorgias vs Hiver: Helpdesk Comparison (2026)
Gorgias and Hiver both offer helpdesk solutions with AI capabilities. Gorgias provides unlimited users and focuses on centralizing customer conversations and comprehensive ticket management. Hiver offers a free tier, 24/7 support, and advanced features like voice handling, round-robin assignment, customer portal, and skill-based routing.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
When to choose Gorgias
Gorgias is suitable for businesses that prioritize unlimited users, centralized customer conversations, and comprehensive ticket management with AI automation. It is also good for users looking for integrations with Klaviyo, Recharge, Loop Returns, and Yotpo.
When to choose Hiver
Hiver is suitable for businesses that require a free tier, 24/7 support, and advanced features such as voice handling, round-robin assignment, customer portals, and skill-based routing. It is also a good fit for users who need integrations with Slack, Asana, and Shopify.