Gorgias vs Help Scout: Helpdesk Comparison (2026)
Gorgias is more suitable for businesses prioritizing unlimited users and extensive integrations at a potentially lower starting price, while Help Scout is better for those needing a free tier, HIPAA compliance, and dedicated onboarding, with a focus on specific integrations like Salesforce and Jira.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Multiple Inboxes
- ✓Live chat, Instagram, & Messenger
- ✓Unlimited AI Drafts
- ✓Dedicated onboarding specialist
- ✓HIPAA compliance
- ✓Unlimited workflows
- ✓Group conversations by company
- ✓AI Inbox assistant
When to choose Gorgias
Gorgias is a suitable choice for businesses that require unlimited users and a broad range of integrations (150+) for centralizing customer conversations and managing tickets. Its AI Agent for automation can benefit companies looking to automate support processes.
When to choose Help Scout
Help Scout is a good fit for businesses that need a free tier to start, along with features like multiple inboxes, live chat, and unlimited AI Drafts. Organizations requiring HIPAA compliance, dedicated onboarding, and integrations with platforms like Salesforce, Jira, HubSpot, and Aircall would find Help Scout more aligned with their needs. The ability to group conversations by company and utilize unlimited workflows also caters to specific operational requirements.