Front vs Kayako: Helpdesk Comparison (2026)
Front and Kayako offer different pricing models and feature sets, catering to different customer service needs. Front provides a per-seat pricing model with a free tier and a comprehensive set of features including shared inbox, AI topics, automation rules, analytics, and omnichannel support. Kayako, on the other hand, charges per resolved ticket, with a focus on AI-driven end-to-end issue resolution and no seat or setup fees.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared inbox and ticketing
- ✓AI Topics and up to 10 automation rules
- ✓Basic analytics
- ✓No-code public knowledge base
- ✓Omnichannel support
- ✓Custom roles and permissions
- ✓Advanced analytics
- ✓Multiple workspaces, SSO, and SCIM
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
When to choose Front
Front is suitable for businesses that require a full-featured helpdesk solution with a per-seat pricing model, advanced analytics, custom roles, and multiple workspaces. Its free tier makes it accessible for smaller teams or those looking to try out the platform. The emphasis on shared inbox, AI topics, and automation rules makes it a strong contender for teams managing diverse customer communications.
When to choose Kayako
Kayako is ideal for businesses that prefer a pay-per-resolution pricing model, leveraging AI to resolve issues end-to-end. Its lack of seat or setup fees and transparent pricing might appeal to organizations with fluctuating support volumes or those looking for a cost-effective solution primarily driven by AI. Its integration capabilities, including direct API access, allow for deep customization and connection with existing systems.