Front vs Gorgias: Helpdesk Comparison (2026)
Front and Gorgias are both helpdesk platforms with different strengths. Front offers a free tier and a broader set of advanced features like custom roles, multiple workspaces, and SCIM. Gorgias, on the other hand, provides unlimited users and focuses on comprehensive ticket management and AI automation with its AI Agent.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared inbox and ticketing
- ✓AI Topics and up to 10 automation rules
- ✓Basic analytics
- ✓No-code public knowledge base
- ✓Omnichannel support
- ✓Custom roles and permissions
- ✓Advanced analytics
- ✓Multiple workspaces, SSO, and SCIM
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
When to choose Front
Front is suitable for businesses that require a free tier, advanced organizational features like custom roles and multiple workspaces, and a public knowledge base. Its automation includes AI Topics and up to 10 rules. Front also provides advanced analytics.
When to choose Gorgias
Gorgias is suitable for businesses that need unlimited users and comprehensive support and ticket management. It features an AI Agent for automation and integrates with over 150 applications, including Klaviyo, Recharge, Loop Returns, and Yotpo.
Frequently Asked Questions
AI visibility profiles
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