Freshsales vs Microsoft Dynamics 365: CRM Comparison (2026)
An independent side-by-side comparison of Freshsales and Microsoft Dynamics 365 for crm buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask crm questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Sales-focused CRM
- ✓Sell smarter
- ✓Close faster
- ✓AI boost
Feature data is being indexed.
When to choose Freshsales
Choose Freshsales if your team prioritizes its strengths over Microsoft Dynamics 365's. Full guidance populates as Freshsales's feature data is indexed.
When to choose Microsoft Dynamics 365
Choose Microsoft Dynamics 365 if your team prioritizes its strengths over Freshsales's. Full guidance populates as Microsoft Dynamics 365's feature data is indexed.
AI visibility profiles
Is one of these your brand?
Get the full report by email: every crm buyer question we ask, which engines name you, and who gets named instead.
freshworks.com
dynamics.microsoft.com