Freshsales vs Keap: CRM Comparison (2026)

Freshsales is a sales-focused CRM with AI features and an easy-to-use interface, while Keap offers a comprehensive suite of CRM, marketing automation, and sales tools, including an Automation Builder, Landing Pages, and Payments.

AI Citation Scorecard

How often each is cited by major AI engines when buyers ask crm questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.

Too early to call — probes still building data.
ChatGPT
Freshsales
Tracking…
No data yet
Keap
14 / 259 probes
5%
Below average
Perplexity
Freshsales
Tracking…
No data yet
Keap
3 / 186 probes
2%
Poor
Gemini
Freshsales
Tracking…
No data yet
Keap
2 / 186 probes
1%
Poor
Claude
Freshsales
Tracking…
No data yet
Keap
12 / 185 probes
6%
Below average
Copilot
Freshsales
Tracking…
No data yet
Keap
26 / 184 probes
14%
Below average
Scale:NoneLowFairStrongExcellent

Probes run hourly; each (engine × query) combo retests every ~3 days.

Pricing

Freshsales
Starting price
—
Free tier
—
freshworks.com ↗
Keap
Starting price
$299/mo
Free tier
—
keap.com ↗

Key Features

Freshsales
  • ✓Sales-focused CRM
  • ✓Sell smarter
  • ✓Close faster
  • ✓AI boost
Keap
  • ✓CRM
  • ✓Automation Builder
  • ✓Sales Pipeline
  • ✓Email & Text
  • ✓Landing Pages
  • ✓Payments
  • ✓Appointments
  • ✓Reporting

When to choose Freshsales

Freshsales is suitable for sales teams seeking an intuitive CRM with AI-powered productivity tools and comprehensive CRM functions.

When to choose Keap

Keap is suitable for small businesses looking for an all-in-one platform with CRM, marketing automation, sales pipeline management, and payment processing capabilities, despite its higher starting price.

Frequently Asked Questions

What are the key features of Freshsales?
Freshsales offers a sales-focused CRM, AI boost for productivity, an easy-to-use interface, and modern sales tools.
What are the key features of Keap?
Keap includes CRM, Automation Builder, Sales Pipeline, Email & Text, Landing Pages, Payments, Appointments, and Reporting.
What are the pros of Freshsales?
Freshsales is praised for its user-friendly interface, effectiveness for sales teams, good AI features, and comprehensive CRM functions.
What are the pros of Keap?
Keap is noted for being great for small business automation, its user-friendly interface, comprehensive CRM tools, and excellent customer support.
What are the cons of Freshsales?
Cons for Freshsales include unspecified pricing details, limited mentioned integrations, the absence of a free tier, and a lack of detailed feature breakdown.

AI visibility profiles

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Freshsales

freshworks.com

Keap

keap.com

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