Ranked list · Live Chat Software · 10 companies
Best Live Chat Software Software in 2026
Live chat software enables businesses to communicate with website visitors in real-time, providing immediate customer support and lead generation capabilities. This guide outlines ten prominent solutions, ranging from all-in-one CRM-integrated tools to specialized AI-driven messaging platforms. These vendors offer various pricing structures, including free tiers for small teams and advanced reporting for enterprise needs, with integrations across e-commerce, social media, and CRM platforms.
LiveChat offers Text Intelligence and 24/7/365 support, starting at $19/user/month. It tracks up to 100 visitors and integrates with major e-commerce platforms like Shopify, WooCommerce, and Bigcommerce.
Free tier · paid from $19/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $19/user/month
- · Free tier available
- · Key features: Text Intelligence, Track up to 100 visitors, 60-day chat history, 24/7/365 Support, Basic widget customization
- · Integrates with: Shopify, WooCommerce, Bigcommerce, Slack, Facebook Messenger
- · Strengths: AI-driven features enhance user experience; Supports multiple platforms; Customizable chat widget
Tidio features unified analytics and proactive chat automation driven by AI to handle repetitive queries. It integrates with Salesforce, Zendesk, and WhatsApp, starting at $24.17/user/month.
Free tier · paid from $24.17/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $24.17/user/month
- · Free tier available
- · Key features: Unified analytics and reporting, AI handles repetitive queries, Proactive chat automation, Live chat & Ticketing, Custom branding
- · Integrates with: Slack, Zendesk, Salesforce, WhatsApp, Instagram
- · Strengths: Offers a free tier; AI functionality reduces workload; Customizable for various needs
Crisp provides a simple per-workspace pricing model starting at $45/month. It includes a shared inbox, mobile applications, and chat SDKs, with specific integrations for Adobe Commerce and Prestashop.
Free tier · paid from $45/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $45/month
- · Free tier available
- · Key features: Website chat widget, Shared inbox, Mobile applications, Chat SDKs, Contact form
- · Integrates with: Shopify, WooCommerce, Adobe Commerce, Prestashop, Slack
- · Strengths: Offers a free tier for solopreneurs.; Simple pricing structure per workspace.; Integration with various platforms.
Comm100 offers full widget customization and multi-language support. Its platform features unlimited campaigns and advanced reporting, with a starting price of $39/agent/month for professional use.
Free tier · paid from $39/agent/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $39/agent/month
- · Free tier available
- · Key features: Full widget customization, Multi-language chat, Canned messages, Basic reporting, Unlimited campaigns
- · Integrates with: Email, SMS, Facebook, Instagram, WhatsApp
- · Strengths: Multiple pricing plans available; Full customization options; Strong reporting features
EngageBay serves as an affordable all-in-one CRM solution starting at $12.74/user/month. It includes a completely free migration service, marketing automation, and support for up to 15 users for free.
Free tier · paid from $12.74/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $12.74/user/month
- · Free tier available
- · Key features: Completely FREE Migration Service, 250 Contacts, Email Marketing, Helpdesk, Marketing Automation
- · Integrates with: Gmail, Outlook, Office 365, Social Suite (Twitter, Facebook, Instagram)
- · Strengths: Affordable pricing model; All-in-one CRM solution; Free for 15 users
Formilla provides unlimited live chats and custom branding options. The platform includes desktop and mobile apps with integrations for third-party tools like MailChimp, Pipedrive, and Zapier.
Free tier available
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Free tier available
- · Key features: Unlimited Live Chats, Desktop & Mobile Apps, Custom Branding, Canned Messages, Banned Visitors
- · Integrates with: Zapier, MailChimp, Pipedrive, Zendesk, Infusionsoft
- · Strengths: 15-day free trial available; Intuitive web and app interfaces; Supports multiple chat agents
JivoChat supports multi-platform communication through Telegram, Viber, and Instagram. It features a callback tool and offline forms, with a 14-day trial period and a starting price of $28/user/month.
Free tier · paid from $28/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $28/user/month
- · Free tier available
- · Key features: Online chat for websites, Integration with Telegram, Facebook, Instagram, Viber, Callback feature, Offline forms
- · Integrates with: WhatsApp, Telegram, Facebook, Instagram, Viber
- · Strengths: Multiple pricing plans available; 14-day trial period; Integration with popular platforms
Chaport offers unlimited chats and websites on paid plans starting at $29.39/month. Key features include a knowledge base, FAQ bot, and detailed reports to monitor agent performance.
Free tier · paid from $29.39/mo
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $29.39/mo
- · Free tier available
- · Key features: Unlimited chats & websites, Advanced widget customization, Email & messengers integration, Chatbots, Knowledge base + FAQ bot
- · Integrates with: Zapier
- · Strengths: Simple and transparent pricing; 14-day free trial; Unlimited chats in paid plans
Smartsupp focuses on customer engagement through an AI agent for 24/7 service and automated messages. The platform integrates with Facebook Messenger and WhatsApp, offering a $0 starting price tier.
Free tier · paid from $0
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $0
- · Free tier available
- · Key features: Live chat for customer support, AI agent for 24/7 service, Unlimited conversations on paid plans, Automated messages for customer engagement
- · Integrates with: Facebook Messenger, WhatsApp, Email, API
- · Strengths: Easy to use and set up; Supports multiple communication channels; Customizable chat box
Userlike provides a dedicated free tier that includes one seat, one channel, and 200 conversations. It offers messenger customization, file sharing, and feedback options for streamlined customer interactions.
Free tier · paid from 0 €/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: 0 €/month
- · Free tier available
- · Key features: 1 Seat, 1 Channel, 200 conversations, Messenger customization, File sharing
- · Strengths: Free tier available; Multi-channel support; Easy setup
How we rank
Composite score, weighted across five public signals from each company's published releases:
- · Recency (25%) — exponential decay from the most recent release
- · Volume (20%) — releases published in the last 90 days
- · GEO score (25%) — average AI-optimization score
- · Citations (20%) — confirmed AI-engine citations
- · Entities (10%) — entity richness per release
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