Ranked list · Live Chat Software · 10 companies
Best Live Chat Software Software in 2026
Live chat software facilitates real-time communication between businesses and their website visitors or customers. These platforms often include features like AI-driven responses, customization options, and integration with other business tools to enhance customer support and engagement.
LiveChat offers AI-driven features including Text Intelligence, supports tracking up to 100 visitors, and provides 24/7/365 support.
Free tier · paid from $19/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $19/user/month
- · Free tier available
- · Key features: Text Intelligence, Track up to 100 visitors, 60-day chat history, 24/7/365 Support, Basic widget customization
- · Integrates with: Shopify, WooCommerce, Bigcommerce, Slack, Facebook Messenger
- · Strengths: AI-driven features enhance user experience; Supports multiple platforms; Customizable chat widget
Tidio provides unified analytics and reporting, AI to handle repetitive queries, and proactive chat automation.
Free tier · paid from $24.17/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $24.17/user/month
- · Free tier available
- · Key features: Unified analytics and reporting, AI handles repetitive queries, Proactive chat automation, Live chat & Ticketing, Custom branding
- · Integrates with: Slack, Zendesk, Salesforce, WhatsApp, Instagram
- · Strengths: Offers a free tier; AI functionality reduces workload; Customizable for various needs
Crisp provides a website chat widget, a shared inbox, and mobile applications for customer engagement.
Free tier · paid from $45/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $45/month
- · Free tier available
- · Key features: Website chat widget, Shared inbox, Mobile applications, Chat SDKs, Contact form
- · Integrates with: Shopify, WooCommerce, Adobe Commerce, Prestashop, Slack
- · Strengths: Offers a free tier for solopreneurs.; Simple pricing structure per workspace.; Integration with various platforms.
Comm100 offers full widget customization, multi-language chat support, and advanced reporting capabilities.
Free tier · paid from $39/agent/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $39/agent/month
- · Free tier available
- · Key features: Full widget customization, Multi-language chat, Canned messages, Basic reporting, Unlimited campaigns
- · Integrates with: Email, SMS, Facebook, Instagram, WhatsApp
- · Strengths: Multiple pricing plans available; Full customization options; Strong reporting features
EngageBay includes a completely free migration service, email marketing, helpdesk, and marketing automation.
Free tier · paid from $12.74/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $12.74/user/month
- · Free tier available
- · Key features: Completely FREE Migration Service, 250 Contacts, Email Marketing, Helpdesk, Marketing Automation
- · Integrates with: Gmail, Outlook, Office 365, Social Suite (Twitter, Facebook, Instagram)
- · Strengths: Affordable pricing model; All-in-one CRM solution; Free for 15 users
Formilla provides unlimited live chats, desktop and mobile applications, and custom branding options.
Free tier available
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Free tier available
- · Key features: Unlimited Live Chats, Desktop & Mobile Apps, Custom Branding, Canned Messages, Banned Visitors
- · Integrates with: Zapier, MailChimp, Pipedrive, Zendesk, Infusionsoft
- · Strengths: 15-day free trial available; Intuitive web and app interfaces; Supports multiple chat agents
JivoChat integrates with Telegram, Facebook, Instagram, and Viber, and includes a callback feature.
Free tier · paid from $28/user/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $28/user/month
- · Free tier available
- · Key features: Online chat for websites, Integration with Telegram, Facebook, Instagram, Viber, Callback feature, Offline forms
- · Integrates with: WhatsApp, Telegram, Facebook, Instagram, Viber
- · Strengths: Multiple pricing plans available; 14-day trial period; Integration with popular platforms
Chaport offers unlimited chats and websites, advanced widget customization, and detailed reports.
Free tier · paid from $29.39/mo
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $29.39/mo
- · Free tier available
- · Key features: Unlimited chats & websites, Advanced widget customization, Email & messengers integration, Chatbots, Knowledge base + FAQ bot
- · Integrates with: Zapier
- · Strengths: Simple and transparent pricing; 14-day free trial; Unlimited chats in paid plans
Smartsupp provides live chat for customer support, an AI agent for 24/7 service, and automated messages.
Free tier · paid from $0
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: $0
- · Free tier available
- · Key features: Live chat for customer support, AI agent for 24/7 service, Unlimited conversations on paid plans, Automated messages for customer engagement
- · Integrates with: Facebook Messenger, WhatsApp, Email, API
- · Strengths: Easy to use and set up; Supports multiple communication channels; Customizable chat box
Userlike provides 1 seat, 1 channel, 200 conversations, and messenger customization in its free offering.
Free tier · paid from 0 €/month
- · Citation data still being collected (4 checks so far) — ranked on product facts only
- · Starting price: 0 €/month
- · Free tier available
- · Key features: 1 Seat, 1 Channel, 200 conversations, Messenger customization, File sharing
- · Strengths: Free tier available; Multi-channel support; Easy setup
How we rank
Composite score, weighted across five public signals from each company's published releases:
- · Recency (25%) — exponential decay from the most recent release
- · Volume (20%) — releases published in the last 90 days
- · GEO score (25%) — average AI-optimization score
- · Citations (20%) — confirmed AI-engine citations
- · Entities (10%) — entity richness per release
Not on this list — or lower than you expected?
See the exact buyer questions where AI engines name someone else, and who they name instead.