Hesk vs Centra: Helpdesk Comparison (2026)
An independent side-by-side comparison of Hesk and Centra for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Feature data is being indexed.
Feature data is being indexed.
When to choose Hesk
Choose Hesk if your team prioritizes its strengths over Centra's. Full guidance populates as Hesk's feature data is indexed.
When to choose Centra
Choose Centra if your team prioritizes its strengths over Hesk's. Full guidance populates as Centra's feature data is indexed.
AI visibility profiles
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hesk.com
centra.com