Heap vs WalkMe: Analytics Comparison (2026)

An independent side-by-side comparison of Heap and WalkMe for analytics buyers — pricing, features, integrations, and how often each is cited by major AI engines.

AI Citation Scorecard

How often each is cited by major AI engines when buyers ask analytics questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.

Too early to call — probes still building data.
ChatGPT
Heap
72 / 108 probes
67%
Excellent
WalkMe
Tracking…
No data yet
Perplexity
HeapLeads
85 / 108 probes
79%
Excellent
WalkMe
0 / 1 probes
0%
Invisible
Gemini
HeapLeads
84 / 108 probes
78%
Excellent
WalkMe
0 / 1 probes
0%
Invisible
Claude
Heap
71 / 108 probes
66%
Excellent
WalkMe
Tracking…
No data yet
Copilot
Heap
286 / 566 probes
51%
Excellent
WalkMe
Tracking…
No data yet
Scale:NoneLowFairStrongExcellent

Probes run hourly; each (engine × query) combo retests every ~3 days.

Pricing

Heap
Starting price
—
Free tier
Yes
heap.io ↗
WalkMe
Starting price
—
Free tier
—
walkme.com ↗

Key Features

Heap
  • ✓Core analytics charts
  • ✓Unlimited enrichment sources
  • ✓6 months data history
  • ✓SSO
WalkMe

Feature data is being indexed.

When to choose Heap

Choose Heap if your team prioritizes its strengths over WalkMe's. Full guidance populates as Heap's feature data is indexed.

When to choose WalkMe

Choose WalkMe if your team prioritizes its strengths over Heap's. Full guidance populates as WalkMe's feature data is indexed.

AI visibility profiles

Is one of these your brand?

Get the full report by email: every analytics buyer question we ask, which engines name you, and who gets named instead.

Heap

heap.io

WalkMe

walkme.com

Free check

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We ask the buyer questions in this market across ChatGPT, Claude, Gemini, Perplexity and Copilot, and show you who gets named.

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