Front vs Re:amaze: Helpdesk Comparison (2026)
Front and Re:amaze both offer Helpdesk solutions with a free tier. Front includes features like shared inbox and ticketing, AI topics, and a no-code public knowledge base. Re:amaze provides unlimited email inboxes, live chat, and social media channels. Front offers custom roles and permissions, advanced analytics, multiple workspaces, SSO, and SCIM. Re:amaze offers workflow automation. Integrations for Front include Slack, Twilio, Dialpad, Aircall, WhatsApp, and Front Chat. Re:amaze does not list specific integrations.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared inbox and ticketing
- ✓AI Topics and up to 10 automation rules
- ✓Basic analytics
- ✓No-code public knowledge base
- ✓Omnichannel support
- ✓Custom roles and permissions
- ✓Advanced analytics
- ✓Multiple workspaces, SSO, and SCIM
- ✓Unlimited Email Inboxes
- ✓Live Chat
- ✓Social Media Channels
- ✓Workflow Automation
When to choose Front
Front is suitable for organizations that require custom roles and permissions, advanced analytics, multiple workspaces, SSO, and SCIM.
When to choose Re:amaze
Re:amaze is suitable for organizations that prioritize unlimited email inboxes, live chat, and social media channel support, as well as workflow automation.