Hotjar vs Heap: Analytics Comparison (2026)
An independent side-by-side comparison of Hotjar and Heap for analytics buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask analytics questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Too early to call — probes still building data.
ChatGPT
Hotjar
11 / 91 probes
12%
Below averageHeap
Tracking…
No data yet
Perplexity
Hotjar
48 / 90 probes
53%
ExcellentHeap
Tracking…
No data yet
Gemini
Hotjar
44 / 90 probes
49%
GoodHeap
Tracking…
No data yet
Claude
Hotjar
13 / 90 probes
14%
Below averageHeap
Tracking…
No data yet
Copilot
Hotjar
49 / 639 probes
8%
Below averageHeap
Tracking…
No data yet
Scale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Hotjar
- ✓200k monthly sessions
- ✓1 project
- ✓Replays, Heatmaps + Funnels
- ✓Basic surveys
- ✓Error & performance monitoring
Heap
- ✓Core analytics charts
- ✓Unlimited enrichment sources
- ✓6 months data history
- ✓SSO
When to choose Hotjar
Choose Hotjar if your team prioritizes its strengths over Heap's. Full guidance populates as Hotjar's feature data is indexed.
When to choose Heap
Choose Heap if your team prioritizes its strengths over Hotjar's. Full guidance populates as Heap's feature data is indexed.