Best Helpdesk for enterprise

Ranked by AI-assistant recommendations, with breadth of integrations and documented capabilities weighted up. We ask ChatGPT, Claude, Perplexity, Gemini and Copilot real buyer questions every hour and record which brands they name.

1. #1Zendesk

   90.3% AI citation rate(2246 questions)

   From:

   $19/agent/month

   Integrations listed:

   5

   Email and ticketing system · Ticket routing · Prebuilt analytics dashboards

   User-friendly interface · Strong support and documentation

   See Zendesk's AI visibilityClaim this listing

2. #2Intercom

   91.1% AI citation rate(2246 questions)

   From:

   $19/user/month

   Free tier:

   yes

   Integrations listed:

   1

   Fin Customer Agent · Shared inbox and ticketing system · Public help center

   Offers a free trial · Powerful automation capabilities

   See Intercom's AI visibilityClaim this listing

3. #3Salesforce Service Cloud

   68.7% AI citation rate(2246 questions)

   Manage customer support cases faster · Support across every channel · Powerful CRM integration

   Robust support case management · Wide range of features

   See Salesforce Service Cloud's AI visibilityClaim this listing

4. #4Gorgias

   43% AI citation rate(2246 questions)

   From:

   $10/user/month

   Integrations listed:

   5

   Unlimited users · Centralize customer conversations · Support & ticket management

   Affordable monthly pricing · Scalable with growth

   See Gorgias's AI visibilityClaim this listing

5. #5HubSpot Service

   33.9% AI citation rate(2246 questions)

   From:

   $0/mo

   Free tier:

   yes

   Integrations listed:

   6

   Email marketing · Live chat · Forms

   User-friendly interface · Comprehensive marketing tools

   See HubSpot Service's AI visibilityClaim this listing

6. #6Help Scout

   33.4% AI citation rate(2246 questions)

   From:

   $25/user/month

   Free tier:

   yes

   Integrations listed:

   4

   Multiple Inboxes · Live chat, Instagram, & Messenger · Unlimited AI Drafts

   User-friendly interface · Robust automation features

   See Help Scout's AI visibilityClaim this listing

7. #7Freshdesk

   38.4% AI citation rate(2246 questions)

   Free tier:

   yes

   AI-enabled IT service management · Fast and scalable setup · 24/7 support with AI agents

   AI integration enhances efficiency · User-friendly interface

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8. #8Zoho Desk

   37.8% AI citation rate(2246 questions)

   From:

   ₹1250/user/month

   Autonomous agents for lead qualification · Ticket resolution · Email drafting

   Powerful customer support tool · Suitable for businesses of all sizes

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9. #9Kustomer

   14.5% AI citation rate(2246 questions)

   Integrations listed:

   3

   AI Profiles · External sources for AI · AI Agent Team Assistant

   Flexible pricing options · AI-powered customer insights

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10. #10Front

    7.8% AI citation rate(2246 questions)

    From:

    $25/seat/mo

    Free tier:

    yes

    Integrations listed:

    6

    Shared inbox and ticketing · AI Topics and up to 10 automation rules · Basic analytics

    User-friendly interface · Strong AI automation features

    See Front's AI visibilityClaim this listing