Best Helpdesk for agencies

Ranked by AI-assistant recommendations, with integration breadth weighted up — agencies run many client stacks. We ask ChatGPT, Claude, Perplexity, Gemini and Copilot real buyer questions every hour and record which brands they name.

1. #1Zendesk

   90.3% AI citation rate(2246 questions)

   From:

   $19/agent/month

   Integrations listed:

   5

   Email and ticketing system · Ticket routing · Prebuilt analytics dashboards

   User-friendly interface · Strong support and documentation

   See Zendesk's AI visibilityClaim this listing

2. #2Intercom

   91.1% AI citation rate(2246 questions)

   From:

   $19/user/month

   Free tier:

   yes

   Integrations listed:

   1

   Fin Customer Agent · Shared inbox and ticketing system · Public help center

   Offers a free trial · Powerful automation capabilities

   See Intercom's AI visibilityClaim this listing

3. #3Salesforce Service Cloud

   68.7% AI citation rate(2246 questions)

   Manage customer support cases faster · Support across every channel · Powerful CRM integration

   Robust support case management · Wide range of features

   See Salesforce Service Cloud's AI visibilityClaim this listing

4. #4Gorgias

   43% AI citation rate(2246 questions)

   From:

   $10/user/month

   Integrations listed:

   5

   Unlimited users · Centralize customer conversations · Support & ticket management

   Affordable monthly pricing · Scalable with growth

   See Gorgias's AI visibilityClaim this listing

5. #5HubSpot Service

   33.9% AI citation rate(2246 questions)

   From:

   $0/mo

   Free tier:

   yes

   Integrations listed:

   6

   Email marketing · Live chat · Forms

   User-friendly interface · Comprehensive marketing tools

   See HubSpot Service's AI visibilityClaim this listing

6. #6Help Scout

   33.4% AI citation rate(2246 questions)

   From:

   $25/user/month

   Free tier:

   yes

   Integrations listed:

   4

   Multiple Inboxes · Live chat, Instagram, & Messenger · Unlimited AI Drafts

   User-friendly interface · Robust automation features

   See Help Scout's AI visibilityClaim this listing

7. #7Freshdesk

   38.4% AI citation rate(2246 questions)

   Free tier:

   yes

   AI-enabled IT service management · Fast and scalable setup · 24/7 support with AI agents

   AI integration enhances efficiency · User-friendly interface

   See Freshdesk's AI visibilityClaim this listing

8. #8Zoho Desk

   37.8% AI citation rate(2246 questions)

   From:

   ₹1250/user/month

   Autonomous agents for lead qualification · Ticket resolution · Email drafting

   Powerful customer support tool · Suitable for businesses of all sizes

   See Zoho Desk's AI visibilityClaim this listing

9. #9Kustomer

   14.5% AI citation rate(2246 questions)

   Integrations listed:

   3

   AI Profiles · External sources for AI · AI Agent Team Assistant

   Flexible pricing options · AI-powered customer insights

   See Kustomer's AI visibilityClaim this listing

10. #10Front

    7.8% AI citation rate(2246 questions)

    From:

    $25/seat/mo

    Free tier:

    yes

    Integrations listed:

    6

    Shared inbox and ticketing · AI Topics and up to 10 automation rules · Basic analytics

    User-friendly interface · Strong AI automation features

    See Front's AI visibilityClaim this listing