LiveAgent vs Kayako: Helpdesk Comparison (2026)
An independent side-by-side comparison of LiveAgent and Kayako for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Tied overall — both at 4% cited across 1000 probes.
ChatGPT
LiveAgent
0 / 72 probes
0%
InvisibleKayako
0 / 72 probes
0%
InvisiblePerplexity
LiveAgent
2 / 211 probes
1%
PoorKayakoLeads
5 / 211 probes
2%
PoorGemini
LiveAgent
2 / 73 probes
3%
PoorKayakoLeads
4 / 73 probes
5%
Below averageClaude
LiveAgent
0 / 72 probes
0%
InvisibleKayako
0 / 72 probes
0%
InvisibleCopilot
LiveAgentLeads
14 / 72 probes
19%
AverageKayako
4 / 72 probes
6%
Below averageScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
LiveAgent
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
Kayako
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
When to choose LiveAgent
Choose LiveAgent if your team prioritizes its strengths over Kayako's. Full guidance populates as LiveAgent's feature data is indexed.
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over LiveAgent's. Full guidance populates as Kayako's feature data is indexed.