LiveAgent vs Hiver: Helpdesk Comparison (2026)
An independent side-by-side comparison of LiveAgent and Hiver for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Too early to call — probes still building data.
ChatGPT
LiveAgent
6 / 146 probes
4%
PoorHiver
Tracking…
No data yet
Perplexity
LiveAgent
5 / 362 probes
1%
PoorHiver
Tracking…
No data yet
Gemini
LiveAgent
9 / 146 probes
6%
Below averageHiver
Tracking…
No data yet
Claude
LiveAgent
4 / 202 probes
2%
PoorHiver
Tracking…
No data yet
Copilot
LiveAgent
24 / 144 probes
17%
AverageHiver
Tracking…
No data yet
Scale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
LiveAgent
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
Hiver
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
When to choose LiveAgent
Choose LiveAgent if your team prioritizes its strengths over Hiver's. Full guidance populates as LiveAgent's feature data is indexed.
When to choose Hiver
Choose Hiver if your team prioritizes its strengths over LiveAgent's. Full guidance populates as Hiver's feature data is indexed.